FAQ | Sweeney Motor Factors Ireland

FAQ

Frequently Asked Questions | Learn what our customers ask the most.

Is Sweeney Motor Factors open to the public, to walk in? Yes, we have a store in Falcarragh, Co. Donegal

Do our prices include VAT? Yes

How long does delivery take? If you place your order before 2.30pm the order will dispatch for same day delivery in the Republic of Ireland. UK 2 days. Europe up to 5 days delivery.

What are the payment options to pay online? Credit/debit card.

Do we issue invoices/VAT dockets? Yes

Do we accept cheques? We do, but orders will only dispatch once the cheque has cleared.

What courier do we use for delivery? AN POST / DPD

Is their warranty on items bought from our store? Yes all items come with a 12 month warranty.

Do we deliver outside of Ireland? Yes

Do we take Sterling and Euro? - Mainly Euro, but we do accept sterling.

What is your returns procedure? You can fill in a return request on our website or simply email the details.

How long does it take to get a refund? When we receive the good back as per our returns conditions we will then issue a refund.

Can I return a used item? Only if the product is under warranty.

Can I cancel my order? Yes, providing you let us know before the dispatch time. You can do this via email or phone. If we have already dispatched the product you will be subject to fees.

How do I return an order that was damaged in transit? Fill in a return query on our website to let us know all of the details. We may need some pictures as evidence to send as proof to our carriers.

Can I collect my order from Sweeney Motor Factors? Yes

What are the delivery costs?

REP OF IRELAND
0 - 25KG = €4.95
25 - 41KG = €19.99
41 - 300KG = 60.00
UK  0 - 25KG €8.95
25 - 41kg = €28.00
41 - 300kg = €75.00
EUROPE 0 - 25KG =18.00.

Does my order come with a guarantee? Yes, all products come with a guarantee.