When will I receive my order?
We love to deliver things as quickly as possible, and most items are sent out on a 48hr courier service (two working days). Some are dispatched by Royal Mail and can take between 3 and 5 days. If an order is placed before 2pm it is usually dispatched the same day. Some bulkier items (especially those delivered on pallets) may take longer to arrive and the carrier will contact you to arrange a suitable delivery date. All orders received after 3:30pm Friday or on Saturday or Sunday will be despatched on the Monday.
Please get in touch with us if you require your item more quickly as we may be able to help.
Do I need to be in when my order arrives?
Due to the value of many items on the site, if the delivery is made by courier someone will need to be in to sign for the item. If you aren't in and delivery is attempted, the courier will leave a card with instructions of how to rearrange delivery or directions to the nearest depot where you can collect your order.
What happens if my order is damaged or incomplete?
We take great care in packaging your items, but in the unlikely event that the order is damaged or a is incomplete please contact us straight away or within 24 hours and we'll do everything we can to put it right.
We welcome our international customers and in many instances we can deliver abroad to Europe & the rest of the world, international delivery charges are based on weight. Please simply contact us for a quote stating the items you wish to buy, we're happy to help!
Unfortunately we are unable to ship liquid products overseas due to shipping & customs regulations.